Jobs


WEEKEND TILL OPERATIVE

GAK are looking for a highly motivated salesperson to join the team in the Guitar Department of our world-famous Brighton store. This is predominantly a sales position, so whilst a level of playing ability is important, the flair for talking to customers and being able to provide excellent advice and service is key to being successful.

 Key aspects of the job will include:

  • Delivering the optimum level of customer service, whether face-to-face or over the telephone.
  • Using the telephone proactively to increase the level of sales.
  • Ensuring the store is properly merchandised and ready for business.
  • Completing all the necessary administration associated with pre- and post-sales activity.

The required attributes to be successful include:

  • We want you to be confident, positive and pro-active in attitude at all times.
  • Previous sales experience.
  • Being comfortable using the telephone and computers (especially Excel / Google Docs / etc)
  • To be a highly-motivated individual, able to work on their own and as part of a team.
  • Clear communication skills, whether dealing with members of the public and across the entire GAK company.
  • Training will be provided in all areas to the successful candidate.
  • Salaries will dependant on experience and discussed upon application.
 To apply please email an up to date C.V to alex.nd@gak.co.uk stating the job description in the subject.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.

ONLINE CONTENT ASSISTANT

Online Content Assistant – we are looking for someone to join our digital development team based in Brighton. This if a fantastic, full time opportunity for someone to work directly on the GAK.co.uk website.

The Role: Being an online content assistant, you will work directly with the digital development manager to ensure product, category and brand pages are presented in the most effective way on the GAK.co.uk website. You will be tasked to create listings for new product releases and write unique content on our bespoke content management system for a range of musical instruments and equipment. Contributing to content for blog posts and social media may also be required.

Key aspects of the job will include:

  • Optimising online content to enhance customer user experience and SEO.
  • Writing clear, engaging and unique copy for our market leading website.
  • Contributing to blog and social media posts.
  • Creating listings for new releases.
  • Completing tasks set by your line manager to enhance the GAK.co.uk website.

The ideal candidate will be:

    • Computer literate including good knowledge of Microsoft office.
    • Interested in musical instruments and technology.
    • Articulate with excellent writing skills and a good grasp of the English language
    • Highly motivated and ready to work hard.
    • Able to become part of a team to drive digital development forward.
    • Interested or have some understanding of E-Commerce, search engine optimisation and pay per click advertising.

Training will be provided in all areas to the successful candidate. 
Salaries will dependant on experience and discussed upon application.

To apply please email an up to date C.V to jon.kennett@gak.co.uk stating the job description in the subject.

CUSTOMER SERVICE REPRESENTATIVE

We are looking for someone to join our web-sales customer service team based in Brighton.

The Role

To give customers accurate information and to ensure all emails and phone calls are handled in a fast, efficient and friendly manor.

Key aspects of the job will include:

  • Taking inbound phone calls from customers
  • Using our in-house software to monitor, update and process customer orders
  • Tracking orders with our couriers and resolving delivery issues
  • Replying to customer service emails

The ideal candidate will have:

  • Polite / confident phone manner
  • Excellent computer skills
  • The ability to Remain calm under pressure
  • Previous office/call centre work

Training will be provided in all areas to the successful candidate. 
Salaries will dependant on experience and discussed upon application.

To apply please email an up to date C.V to alex.hill@gak.co.uk stating the job description in the subject.


Digital Sales Coordinator

 East Grinstead, UK

When most people think of Fender® guitars and amplifiers, they think of our rich history and legacy, after all the Spirit of Rock & Roll is our company motto. For us at Fender® it’s all about the future. We need to work hard today to MAKE HISTORY tomorrow.

As the world’s leading guitar manufacturer, Fender Musical Instruments Corporation “FMIC” has become synonymous with all things rock ‘n’ roll. Our iconic instruments such as the Telecaster, Stratocaster, Precision Bass & Jazz Bass guitars are known worldwide as the instruments that started the rock revolution and they continue to be highly prized by today.

It is our vision to continue championing THE SPIRIT OF ROCK-N-ROLL® throughout the world and our mission is to exceed the expectations of music enthusiasts worldwide.

WOULD YOU LIKE TO BECOME PART OF OUR FUTURE LEGACY?

Within Fender Sales we are focused on growing the universe of beginner players by enhancing their experience at each successive learning milestone. Our mission is to provide retail solutions and support, to nurture new players on their musical journey. To support this mission we have an exciting opportunity for a highly motivated Digital Sales Coordinator to join the team based in our Fender EMEA head office, East Grinstead, UK.

In this role, you will be responsible for establishing and maintaining excellent relationships with Fender’s established dealer network to make ongoing sales for specific online products

To be successful in this role you will be a self starter, with excellent communication skills and the ability to multi task. Knowledge and/or experience of the MI retail market and experience of Amazon Vendor Central System would be advantageous.

Some of the primary responsibilities of this role include, but are not limited to:

  • Loading and maintaining product status in the relevant customer portal
  • Maintaining Pricing in customer portal and Fender internal system
  • Entering customer PO’s into Fender internal system
  • Resolving differences on Customer PO’s compared to Fender system pricing
  • Maintain all customer details in Fender system
  • Entering invoices on customer portal, where appropriate
  • Liaising with customer regarding disputes
  • Reviewing product status and re-activating on Amazon
  • Implementing Promotions (e.g. Black Friday)
  • Ensuring stock is available for imminent customer orders
  • Working with Fender staff to ensure that Fender adheres to customer operational requirements eg PO formats, shipping requirements
  • Liaising with customers on the forecasted activity
  • Liaising with customers on their stockholding to limit End of Line (EOL) returns
  • Enter and maintain all sales orders received onto the AS400 system
  • Promote all sales offers and new products in order to generate sales
  • Establish and maintain positive working relationships with all new and existing clients
  • Represent the company in a positive and professional manner at all times
  • Ad-hoc projects as directed by the Director of Online Sales

This is an indication of the main responsibilities of the role and the Company reserve the right to amend the content of the role at its discretion.

 

Essential Skills/Experience
·         Effective communication skills, both verbal and written.

·         Excellent telephone manner

·         Ability to work on own initiative and be self motivated.

·         Ability to establish and maintain positive working relationships

·         Excellent interpersonal skills.

·         Proficient in the use of Microsoft Word, Excel, and Outlook.

·         Good organisational skills

·         Results focused

 

Desirable Skills/Experience
·         Experience of selling online products

·         Knowledge and understanding of the musical instrument industry and other musical instrument manufacturers.

·         Previous experience of Amazon Vendor Central System

 

APPLY HERE: https://boards.greenhouse.io/fender/jobs/848163#.WjPQDWd1R9B

Online Sales Manager, EMEA

East Grinstead, UK

Manager Online Sales, EMEA

Fender Musical Instruments Corporation (“FMIC”) is hiring a Manager Online Sales, EMEA to join our Sales team in East Grinstead, West Sussex. Reporting to the Managing Director, Europe. You will be leading the regional UK & EMEA strategy and development of the Online Channel engagement of Pure Play retailers to create sustainable leadership advantage of Fender products online. Driving leadership, knowledge, insights, capabilities, and best practices across accounts to grow profitability & the overall sustainability of the Fender brand will be key for you as doing so will ultimately help Fender and its retailers acquire, engage and retain consumers, while making it easier to find and purchase Fender products online.

You will also be responsible for developing and leading the Online Channel Strategy to create competitive advantage, deliver top-line growth, and create Fender online presence.

Key accountabilities include:

  • Lead the strategic development of an on-going Product Portfolio, go to market and overall merchandising strategy for the Online Channel and strategic retailers to meet the needs of online shoppers, balancing customer complexity along with both internal and external requirements. You’ll be building expertise in the organization regarding the Online Channel and customers. This trust and expertise will be initiated with your creation, agreement and implementation of online-specific annual business plans/objectives.
  • In support of Fender’s emerging Fender Digital products and services business (Fender Tune, Fender Tone, Fender Play) you will work closely with the global digital, marketing and regional sales leadership to support the overall sales & marketing efforts to drive revenue and create a global ecosystem of connected players
  • We will also depend on your strength at new business development to effectively develop eCommerce Partnerships with Ebay, Amazon, and other vendors, specifically with regard to online sales strategies for varying types of products, both active and inactive.
  • As a stakeholder of the regional “Pure Play” eCommerce sales strategy, you will provide guidance and direction for all online accounts. You will be the “Keeper of the Brand” in the digital world for Fender with its retailers, ensuring proper application of Fender- and retailer-branded content and assets thus helping drive a consistent Fender brand experience promoting eCommerce sales with our online sales partners specifically.
  • Additionally, you’ll partner with the internal team’s efforts around pricing and sell-thru of inactive products, coordinating with the Product teams to promote movement of these products through the Fender network. Part of your success with the Pure Play accounts will be to establish a tier level plan while also creating and implementing processes/guidelines for clear “Rules of Engagement” which will correlate to the accounts based on their tier.
  • Partner with our global Digital product and marketing teams to monitor traffic, qualitative and engagement trends for digital and mobile platforms focused on online/eCommerce sales.
  • Reporting will be a key tool by which performance is measured. You’ll present editorial projects, franchises and associated traffic and qualitative metrics to the sales team on a regular basis, providing specific advertising and traffic-driving solutions for clients.
  • In order to understand and build relationships with our clients, direct management of key retailer relationships and your attendance at client meetings will be necessary. We will ask you to participate in business development with sales management and account executives in order to provide digital sales ideation.

Ultimately your primary goals will be to deliver a higher share of online business for FMIC and its retailers vs. our competition, driving overall top and bottom-line growth for both Fender’s physical (guitars, amps, accessories) and digital products & services businesses, while supporting a consistent online brand experience for Fender consumers.

We have identified the following skills and knowledge areas as key to meeting the needs of this position:

  • 8-10 years of experience in digital or technology sales and online/eCommerce customer engagement or digital sales management
  • Experience in on-line subscription products.
  • Proven experience in building strong working relationships with Amazon, eBay and other partners
  • Proven ability to lead internal teams and external retailers & account teams in engagement and best practice implementation with both Click and Brick (Hybrid) and Pure Play retailers.
  • Strong customer service orientation with exceptional online sales track record.
  • Display strong leadership, ability to collaborate and work cross-functionally with a passion to grow FMIC’s sales capabilities
  • Significant ability to interact and demonstrate collaboration with customer at executive levels
  • Ability to think creatively and strategically, and to take a hands-on approach with a technical aptitude
  • Display an aptitude and eagerness for learning new expertise on how to commercially “win” in eCommerce – inside & outside the organization
  • Demonstrate a clear ability to influence and communicate effectively across all levels within an organization and geographically
  • Proven capability to determine a strategic vision and lead its execution
  • Expert-level of understanding of organic growth and paid-search methodologies as related to eCommerce sales
  • Familiarity with and utilization of CRM tools
  • Demonstrated ability to bridge traditional sales methodologies with online consumer engagement and sales effectiveness
  • Strong understanding of SEO

Desirable Skills/Experience:

  • Ability to engage retailers with a consultative sales approach
  • Experience in selling virtual products and/ or add on product
  • Exposure to the MI industry advantageous
  • Experience partnering cross-functionally within an organization to execute on a strategic plan
  • Consultative / Collaborative approach to working with retailers to drive both FMIC and online retailer growth & profitability.

About Fender Musical Instruments Corporation:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®,Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com.

APPLY HERE: https://boards.greenhouse.io/fender/jobs/754395#.WjPRyWd1R9B


Image result for sound technology logo

There are a currently a number of exciting positions available at Sound Technology, including Sales Office Administrator, Customer Services Engineer – Martin Lighting, Goods-In and Warehouse Operative and Purchaser,

To see the job descriptions, go to: https://www.soundtech.co.uk/job-vacancies


 

 

 

 

Media & Artist Coordinator

Based at our Garforth, Leeds Head Office, a vacancy has arisen for a Media & Artist Coordinator working within the Publicity Department of JHS & Co. Ltd.

Reporting to the Publicity Manager, the position involves coordinating and generating the PR output of the company. Writing and distributing media releases, working with industry media to manage and organise product reviews, seeking and developing new such contacts, liaising with suppliers, colleagues and external contributors. Managing and liaising with existing artist accounts and developing relationships with new artists. Representing the company at clinics, shows and exhibitions to promote the Company’s corporate image and maximise the exposure of its services, brands, products and artists.

Media: Responsible for creating exceptional product descriptions, technical copy and the production of video content for the Company’s products launches, websites, social media channels, electronic newsletters, catalogues and manuals, and producing copy and content generally.

Artists: Manage existing artists and develop relationships with new artists with the provision of products in return to maximize the visibility of the company’s services, brands, products and artists via all channels.

The successful candidate will be an organised, self-motivated confident, entertaining and charismatic individual with proven editorial experience, and communication skills. Be able to communicate concepts and technical facts, and clearly articulate at all levels of knowledge the features, benefits and advantages of the company’s services, brands and products in both a commercial and consumer context.

A broad knowledge of the various categories of the products the company sells, and affinity for the music industry generally, along with well-developed organisational skills, the ability to work to strict deadlines, and a thorough hands on knowledge of commercial DTP, web and video applications are all prerequisites for the role.

An accomplished/competent musician would be an advantage as the role involves conducting seminars and product clinics.

The position is office based, however there will be a requirement for occasional weekend and evening work, UK domestic and some international travel, including attending trade and consumer exhibitions, and in-store staff training/public product demonstrations.

This interesting and varied position will be part of our in-house marketing team and includes contributing to the wider activities of the publicity department.

To Apply visit: https://www.jhs.co.uk/news/2017/11/28/media-artist-coordinator/