NHS COVID-19 app: support the Government with its track & trace scheme


Yesterday, on Thursday 24 September, it became a legal requirement that if your business has a physical location that is open to the public, you need to display a NHS QR code at the entrance. This is to support COVID-19 contact tracing. Here are some useful resources to help you set up your NHS QR Code venue check-in and poster…

NHS COVID-19 app users should be able to scan (check-in) as they enter your shop or venue. If people visit the venue and later test positive for coronavirus, other app users who were there at the same time may be sent an alert, if local public health teams think this is necessary.

The app notification will not mention the name of your venue, it will just let app users know that they may have come into contact with coronavirus and provide them with public health advice.

Here’s a useful 1 minute explainer video from the NHS: ‘NHS COVID-19 app: An Introduction to QR Posters for Businesses’

You can create a coronavirus NHS QR code & poster for your venue at this link: www.gov.uk/create-coronavirus-qr-poster

You should create and display a QR code if you are:

  • a business, place of worship or community organisation with a physical location that is open to the public
  • an event which is taking place in a physical location

If you have more than one venue, you need to create a separate QR code for each location. You can add multiple locations in the service.

Get visitors to scan the QR code when they arrive, using the NHS COVID-19 app that they can download to their phone. This is to help trace and stop the spread of coronavirus (COVID-19).

Getting your QR code

You’ll receive your QR code poster by email soon after you have submitted your information. If you have more than one location, the manager (or point of contact) for each location will also receive a unique QR code poster by email.

What to do when you receive your QR code

When you receive your QR code poster you should:

  • print the poster
  • display the poster somewhere visitors can see it and scan it when they arrive, for example next to the entrance
  • ask visitors to scan the QR code when they arrive, using their NHS COVID-19 app
  • display as many posters as you need to, to avoid queues forming

If you do not have a printer, you can show the QR code on a display screen, such as a TV or tablet. Make sure it’s within reach so visitors can scan it with their mobile phones.

For more information on creating a QR code for your venue, visit the NHS website.

If you have problems using this online service, call the QR code support service.

QR code support
Telephone: 0800 540 4900
Monday to Friday, 9am to 6pm
Find out about call charges


All businesses with a physical location must have a track and trace notification, but only specified business have to take details from their customers. This now includes lots of leisure businesses such as amusement arcades, community centres, etc as well as close contact businesses such as hairdressers, tattooists, beauticians, etc. Please note – it also includes recording studios.

It doesn’t include retail though, so music shops do not have to take details form customer; they just have to make sure the track and trace QR code is available and visible to their customers.

We hope this is useful, and we’ll keep in touch with further guidance and advice as it becomes available!