A Year in MI Retail

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‘A Year in MI Retail’ was our way of waving goodbye to 2020. We published interviews with 8 different businesses to find out their thoughts and reflections on one of the most unique years in MI retail.

Some of the highlights were chatting Fair Deal Music’s Garry Chapman about the new challenge that last year presented him with. Booming sales of recordings, sheet music, books and instruments gave Presto Music its biggest ever boost in revenue in 2020 – we spoke to CEO Chris O’Reilly about the journey the business went on. We also found out what launching a brand-new specialist music store mid pandemic was like for Windology Music’s Olivia Wild.

In case you missed it, here’s a reminder! 

We asked 4 very different businesses 3 key questions:

  1. To say 2020 was a difficult year in Retail would be an understatement, what was the one single challenge that stands out the most?
  2. Of the ways you changed how you run your business, which one has been the most fundamental?
  3. What do you feel is the biggest opportunity for your business in 2021?

To read guitarguitar‘s thoughts on having to shut their stores -the beating heart of their business – and levelling up their online presence, click here.

To read how ‘micro-business’ Moseley Violins managed to keep up their work repairing, restoring and selling orchestral string instruments during the pandemic, click here.

To find out how Swansea’s Premier Musical Instrument Store, Spider Music, built and opened up a brand new purpose built music store and music school during lockdown, click here

To learn about the experience of Handel Pianos, a family owned business who supply a huge range of expertly restored second-hand and new pianos, click here.

Here are the in-depth interviews with industry figureheads that we published as part of the series: 

A Year in MI Retail: Garry Chapman’s new challenge and his reflections on 2020

Garry Chapman worked with PMT for nearly 20 years, and last year he started a new role with Fair Deal Music. This gave him an opportunity to get back into the nitty gritty of music retail; buying, selling, marketing, making decisions and deciding direction. We discuss this new challenge, and ask Garry to reflect on 2020.

A Year in MI Retail: Presto Music experiences its biggest ever boost in revenue

Booming sales of recordings, sheet music, books and instruments gave Presto Music its biggest ever boost in revenue in 2020. In this interview, we speak to Chris O’Reilly, CEO, and find out about the journey that he and his team took last year.

A Year in MI Retail: Launching a brand-new specialist music store mid pandemic

In 2020, amidst a pandemic, Olivia Wild launched her own Woodwind & Brass Specialist Shop called Windology Music in Telford, Shropshire. We talk to her about the experience of establishing a brand-new specialist business in 2020.

A Year in MI Retail: Future Focus on Customer Engagement

We wrapped up the series with some thoughts from Sarah Yule, who is an MIA Board Director and the Director of Sales and Marketing at Audio-Technica for EMEA. Here, Sarah shares some ideas and considerations to help any business make simple improvements to enhance or begin a customer retention strategy.