We are pleased to announce a new and bespoke sales training package for the MI sector.
We have been working with the BRC’s training partner, ICG to develop a cost effective, accessible, and impactful training tool that will be available to both members and non-members.
Here are a few more details:
The proposition
How to get every pound in the till (understanding who our customers are and what they need from us at every step in their buying journey).
What it does for your business
This training will teach you how to convert more customers and get a greater share of wallet.
Reasons to believe
Customer Needs training, endorsed by the BRC, has a proven track record with some of the UK’s best-known retailers, significantly increasing sales.
How it works
The CNS (customer needs system) training will teach you and your team how to:
- Identify your most valued customers in today’s economic, technological and cultural climate.
- Understand the theory and practice of meeting your customer’s real needs.
- Reach and engage your customers in their channel of choice.
- Meet customer needs at each step in their journey to ensure they spend in your stores (online and offline).
- Create loyalty and advocacy, engendering repeat spending, and through your advocates, communicate the great value you can offer to your music community.
Who is this for
This training has been tailored to meet the specific needs of small to medium-sized retailers.
Delivery
eLearning accessible for laptop, tablet and mobile, 24/7/365. Electronic tracking and certification.
Duration
One half-day course split into 10 to 20 minute micro-learning modules, taken at the convenience of the business and trainee.
Standard price (per person)
£149 – MIA Members (early bird £99 – available until 21st October 2022)
£299 – Non-members (early bird £199 – available until 21st October 2022)
Bulk discount rates are available upon request.
You can register your interest by getting in touch.
