We’re bringing the industry together tomorrow…

The MI Forum: What Happens Next? is taking place tomorrow at The Custard Factory in Birmingham. It’s the only MI specific networking event this year, and we’re looking forward to bringing together 80 people from over 40 companies.

There’s still time to book tickets – you can do so here.


Here are just some of the highlights that we’re getting excited about:

Trading through a cost of living crisis

We are going to hit the ground running with a panel session on the hottest topic in town. For most of us it has been a long time since we traded through the kind of economic challenges we are going to face over the next six months; what should we be focusing on to help get through?

Suzanne Harlow will lead this panel session which will consider questions around procurement and optimum inventory levels, the relevance of the usual marketing milestones and how you can extend your sales reach. Suzanne brings a wealth of retail experience from outside the MI sector notably as CEO for Jack Wills, and Group Trading Director for Debenhams.

Closing More Sales (with ICG)

One of the loudest and most consistent requests for get from the industry is the desire for practical Sales training, which is why we are very pleased to be able to formally launch our partnership with ICG. ICG have been working with companies such as Argos, BMW and Asda and have developed a programme designed to convert more customers, and put more cash in your till.

Jonathan & Stephen will be on hand to explain the methodology behind the training platform, and give a little taster of the content and what you can expect to gain from the outcomes.

Competition Law is changing

There was a whole raft of changes to the Competition Law guidance that took effect on the 1st June, and in many ways, they marked a real shift in emphasis. The changes relate to the Vertical Block, which essentially means they cover activity between Manufacturers, Distributors, and Resellers and it can be argued they bring the guidance back in line with current consumer behaviour.

This is a must-attend session as it will be led by Marc Shrimpling, Competition Law Specialist and Partner from Osborne Clark LLP. It will include a detailed overview of the updates, with examples of the impact they could have on your current Reseller agreements, as well as an opportunity for Q&A.

Key Note – Building a Brand that’s loved

And if all that wasn’t enough we have a Premier League guest to close out the afternoon. Andrew McMillan spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division. Over the last ten years, he has worked with a plethora of high-profile clients, as well as bodies such as REVO, and as a judge and adviser for the Lloyds Bank National Business Awards.

Andrew will present a thought-provoking session on ‘defining what a great customer experience looks like’ and he will be on hand to chat through his twin passions of engaging service and playing the drums.

Here is the full agenda for the day: 

Full Agenda

It’d be great to see you – book your tickets here.

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