Customer Service Assistant

Based in Liverpool, PMT are looking for a Customer Service Assistant.

If you love putting things right for your customers and get a buzz from providing a great service, come and join our Customer Services team at PMT.

In this role, you’ll enjoy the freedom and the support you need to make a great impact at PMT; establishing credibility with your peers in the team, delivering brilliant customer service and smashing your targets to earn more in your pay at the end of each month on our incentive program!

What you’ll do:

In three teams, you’ll work a flexible 40 hours per week rotating across a Monday to Sunday, with varied shift patterns between 8am – 6pm. During peak times, overtime is available at an enhanced rate.

You’ll be helping customers who need assistance or are having problems with their products or the service they have received. Each call can be very different. You might be helping a regular customer to order a particular product or assisting a new customer when their expectations have not been met.

It’s not an easy job. There, we said it. Customers can sometimes be frustrated and upset when the product or service is not as they expected. So, it’ll be your job to diffuse the situation, ease the tension and get the problem solved.

You’ll take ownership and ensure that all of the appropriate administration is complete and recorded to put things right for our customers.

You’ll need to be:

  • able to get on well with people
  • confident to have difficult conversations
  • respectful of other people’s point of view
  • not easily upset or offended by others
  • able to think quickly and be calm
  • genuinely motivated to help people and solve problems
  • willing to learn about our products
  • at ease in a high-pressured, fast-paced office environment
  • confident in your numeracy and literacy skills
  • comfortable using IT Systems including Microsoft Office, Gmail, etc.
  • within travelling distance to our Liverpool (Speke) office

Where you’ll work:

Your base will be in Speke, Liverpool, with free parking onsite and Hunts Cross station a ten-minute walk away.

About Professional Music Technology (PMT)

Professional Music Technology was born out of a passion for music and as we prepare to celebrate our thirtieth anniversary in late 2021, our 15 stores tell that story. They are vibrant, full of personality and run by music lovers who enjoy sharing their knowledge and expertise with customers.

Our Head office team in Liverpool has also undertaken significant growth due to the Online demand, so it’s an exciting time to bring more talented people onboard.

Diversity and inclusion drive creativity and innovation and we want to make this central to our culture by developing our teams with an open mind, bringing together a great mix of people and encourage them to bring their own authenticity and unique experiences to work.

We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, do let us know in your application and a member of our People Team will reach out to you.

Job Types: Full-time, Permanent

COVID-19 considerations:
COVID secure and social distancing measures are in place throughout our offices to keep our employees as safe as possible. Hand sanitiser stations are also present throughout our premises.



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