Customer Support Advisor | Conn Selmer Europe Ltd


Slough based musical instrument distributor Conn Selmer Europe is a wholly owned subsidiary of Conn Selmer Inc. one of the world’s most successful makers and distributors of musical instruments, with a revered portfolio encompassing brands such as Vincent Bach, Conn, King, Leblanc, Ludwigand Musser alongside a wealth of other specialist brands.

Many of our instruments continue to be hand crafted by artisans in our state-of-the-art US based facilities and workshops managed by our own highly skilled craftsmen and women.

As we continue to develop and grow our business, along with our team, were now in a position to hire an enthusiastic Customer Support Advisor to join the team at our Slough office where this role would be based.

The Customer Support Co-Ordinator would be responsible for:

Pro Active and Re Active sales support
Liaising with customers via telephone (taking orders, dealing with queries, etc).
Responding to customer emails with appropriate action/advice.
Provide confidential pricing and quotes along with general product information.
Supporting both internal and external staff working closely with Key members of staff.
Entering orders received by email and telephone onto our internal system (Infor).
Updating staff and our customers with updated inventory information.
Answering general inquiries.
Liaise with external technician to arrange instrument repairs.
Support the ordering of new products with Manufactures.
Process returns and raise credit notes (authorisation paperwork, arranging collection, etc.).
Assist with resolving Inventory queries on our Warehouse Management System and Invoicing system.
Process returns and raise credit notes (authorisation paperwork, arranging collection, etc.).
Handling spare part enquiries.
Support Amazon business.
Support marketing when required.
Collaborate with colleagues in our US office.

Requirements:

Strong communication skills.
Being able to speak a second European language is not vital but would be a benefit.
Knowledge/Player of wind musical instrument (highly preferable) but not essential.
Strong basic knowledge of MS Office (Excel, Word, etc.) Computer literate.
Ability to act in a discretionary and confidential manner.
Team player.
Responsible and accountable attitude.

Job Type: Full-time, Permanent.

Monday Friday, 9AM 5PM.

Training will be provided on all systems to ensure you have all the information and skills required to complete the daily functionality of this role.

If you feel you have the drive and determination to become a member of the Conn Selmer team then please send your CV and a covering letter to cbozon@conn-selmer.com

Deadline for applications March 24th 2023


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